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Back to course information. Thank you for your enquiry! One of our training experts will be in touch shortly to go overy your training requirements. Close. leading to the ITIL® OSA certification.

FREE PeopleCert exam voucher included as well as mock exams and quizzes concluding each module. PREREQUISITES ITIL® Foundation LANGUAGE English Event, Incident, Request, Problem, Access, Technical, IT Operations and Application Management. The ITIL Operational Support and Analysis (OSA) is an ITIL qualification Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference PDF will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

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Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 OSA Certificate. Our ITIL OSA course offers hands-on experience and exercises which help participants learn about the practical application of the ITIL concepts, structure and role in the organization. ITIL OSA - Operational Support and Analysis Training Course Objectives.

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Downloadable E-book ITIL Master. ITIL Expert. Managing Across the Lifecycle. OSA. PPO. RCV Book. 21 hours of personal study is recommended. Passing your ITIL Intermediate. This is the fourth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five Updated in line with the ITIL latest editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study.
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ITIL® Capability: OSA, PPO, RCV, SOA. Book Now . HOME ITIL (IT SERVICE MANAGEMENT) Next Available Dates. No public courses currently scheduled. Please contact ALC. ITIL® OSA. The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management.
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The ITIL® Operational Support and Analysis (ITIL OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate 4 Nov 2013 Operational Support and Analysis ITIL® Intermediate Capability Handbook ( Single copy).